• Managing Email Editor

    The Email Editor allows you to add content to pre-built templates as well as customize and build your own. After creating an email template, you can save it to use in future emails to your customers. In this section, the administrator can select the area of business from the drop…

  • Managing Area of Business

    The administrator can use the slider to activate or deactivate the area of businesses and designate one as the default AOB. The option has an effect on the overall tool styling as well as the invoice creation dialog boxes. (See Invoice creation) Note: Please keep in mind that after activating…

  • Notificaciones

    Dentro de la aplicación web, hay una función de notificación para colocar información en tiempo real a los usuarios. Puede abrir las notificaciones pulsando un botón en la esquina superior derecha de la aplicación web, que abre una ventana de detalles. Los mensajes se muestran cronológicamente: el último mensaje aparece…

  • Customer Landing Page

    During the whole service process the customer is able to view all important information on the customer landing page, which can be opened in the browser via a link in the email received on mobile and desktop devices. In general, the customer landing page is divided into different categories, which…

  • Overview

    The “Contacts” section gives you an overview of all customers that are recorded in the web application. The overview is structured as a customer list and contains the name of the customer, the customer number as well as their telephone number and email address. You can use a search function…

  • Archive

    The “Archive” gives you an overview of all repair order and invoice cases that were processed via Xolvis. At the end of the day, all completed cases are automatically moved from the respective dashboard to the archive. A repair order case is considered completed as soon as it holds the…

  • Notifications

    Within the web application, there is a notification function to place information in real time to the users. You can open the notifications by clicking a button in the upper right corner of the web application, which opens a detail window. The messages are displayed chronologically – the latest message…

  • Support

    If you have any questions or problems, please contact us. The contact details are stored directly in the web application under “Support”. To quickly and easily determine the problem and find a solution, you can grant the support team access to your account via “Support access”. After your request has…